APPOINTMENT AND CANCELLATION POLICY

1. Treatment

1.1 Appointment Confirmation

• Clients are required to confirm their appointment at least five (5) days prior to the scheduled date.

• A reminder will also be sent 24 hours prior to the appointment.

• If a confirmation is not received, the clinic will attempt contact via message and/or phone call (with or without voicemail).

• If no confirmation is received 24 hours prior to the appointment, the appointment will be automatically cancelled, and the client will be required to rebook.

1.2 Cancellation Policy

• Cancellations made more than five (5) days prior to the appointment will not be recorded on the client’s file.

• Cancellations made within five (5) days will be recorded on the client’s file as a late cancellation.

• Two (2) late cancellations will result in a mandatory $50 deposit requirement for all future bookings.

• Any cancellation made on the day of the appointment will be classified as a no-show and treated under the no-show policy.

1.3 No-Show Policy

• A single no-show will result in a mandatory $50 deposit requirement for all future bookings.

1.4 Late Arrival Policy

• The clinic will allow a 15-minute grace period from the scheduled appointment time.

• If the client has not arrived within 15 minutes, the appointment will be considered a no-show.

• If a client arrives at or near the 15-minute mark, treatment is not guaranteed and may be modified, shortened or deferred due to time constraints.

1.5 Deposit Requirement for Clients with Prior Late Cancellations or No-Shows

Clients who are required to provide a deposit due to prior late cancellations or no-shows must adhere to the following conditions:

• A secure payment link will be issued to the client for deposit payment prior to booking.

• The appointment will be held temporarily and will only be confirmed if the deposit is paid within 24 hours of the link being sent.

• Deposits are non-transferable unless the appointment is rescheduled more than five (5) days in advance.

• If the client does not reschedule prior to the 5-day window, the deposit will not be refunded and will not be transferred to a future appointment.

• If the client cancels or reschedules within five (5) days of the appointment, the deposit will be forfeited and non-refundable, and a new deposit will be required to book any future appointments.

2. FOLLOW-UP APPOINTMENTS & TREATMENT ADJUSTMENTS

• Follow-up appointments are recommended within 14–21 days (2–3 weeks) post-treatment.

• Appointments beyond 21 days (3 weeks) will be considered a new treatment, not a follow-up.

• Top-up dosing will not be provided after the 3-week period.

3. CLIENT RESPONSIBILITIES & MEDICAL SAFETY

3.1 Intake Forms

• Clients are required to complete all intake and medical history forms prior to their appointment, when possible.

• If forms are not completed in advance, they must be completed at the clinic prior to treatment.

3.2 Medical Assessment & Right to Refuse Treatment

• All treatments are subject to a clinical assessment by the nurse injector and the medical director.

• If the provider determines that treatment is not medically appropriate or safe, the procedure will be deferred or declined at the provider’s sole discretion.

3.3 Pre- and Post-Treatment Care

• Clients are responsible for reviewing all pre- and post-care instructions provided via the clinic’s medical platform (Jane App) to the client's e-mail address.

• Failure to follow these guidelines may impact treatment outcomes and eligibility for follow-up adjustments.

4. GENERAL TERMS

• Skin Equation reserves the right to modify this policy at any time without prior notice.

• All policies are enforced to ensure patient safety, fairness, and optimal treatment outcomes.

Acknowledgment:
By booking an appointment with Skin Equation Medical Aesthetics, you acknowledge that you have read, understood, and agreed to abide by the terms outlined in this policy.